Refund Policy

1. Free Trial

Free trials are provided at no cost and do not require payment. No refunds are applicable for trial periods. Trial access is limited to one per user and requires admin approval.

2. Subscription Refunds

• Within 7 days of purchase: Full refund available if you haven't actively used the Service (no patients added, no appointments created).
• After 7 days: Refunds are not available for partial billing periods.
• Yearly plans: Pro-rated refunds may be considered within the first 30 days on a case-by-case basis.

3. Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Your access continues until the end of the current billing period.
• No further charges will be made.
• Your data remains accessible for 30 days after expiration.

4. Non-Refundable Situations

• Change of mind after the 7-day window.
• Partial use of a billing period.
• Account suspension due to Terms of Service violations.
• Technical issues that were reported but not resolved due to user inactivity.

5. How to Request a Refund

To request a refund, email us at cto_it21@yahoo.com with:

• Your registered email address.
• The reason for the refund request.
• Your transaction ID (found in your payment receipt email).

We will respond within 5 business days.

6. Refund Processing

Approved refunds are processed through Paddle.com and typically take 5–10 business days to appear in your account, depending on your bank or payment method.

7. Contact

For refund questions: cto_it21@yahoo.com